a quote
Jira Consulting Services
Description: Jira and Confluence consulting services on adjusting its features to increase the efficiency of Jira products usage by energy efficiency company.
Customer: Private entrepreneur, the USA.
Challenge: Our customer has been using Jira for years. His company provides software for energy efficiency audit. As the company grows, he faced the need to scale Jira system and adjust its features to increase his company’s efficiency. The range of issues he came up with was so diverse and varied from choosing the right plugin to high-level system adjustments. So we attracted a 14 years experience specialist to consult him.
Solution: Our collaboration started from deep analysis of Jira products applied within the company and identifying the key issues preventing from its 100% usage. Our customer requested us to select plugins for improved time-tracking. After that we handled the notification delivery issues and enabled some of the tickets to be viewed not only by registered users, but also by those who didn’t have Jira account. We also created a guide for using their customised Jira software which was later published to their Confluence account, so that every team member could review it once the need arises.
Technology: Jira, Confluence.
